Terms and Conditions
Small & Tall Removals agrees to provide removal services with due care and skill. By booking our services, the customer agrees to the following terms and conditions.
2. Quotes & Pricing
All quotes are estimates only unless stated as a fixed price.
• Final price may vary depending on:
• Access conditions
• Additional items
• Delays outside our control
Hourly rate starts when truck arrives at destination and ends when job is completed.
3. Payment Terms
Payment is required upon completion of the job unless otherwise agreed
• Accepted payment methods:
• Cash
• Bank transfer
• Card (if applicable)
Late payments may incur additional fees.
4. Deposits
• $50- $150 deposit is required to secure all bookings.
• Bookings are not confirmed until the deposit has been received.
• The deposit will be deducted from the final invoice total.
• Deposit must be paid within the agreed timeframe to hold the booking.
5. Cancellations & Rescheduling
• Deposits are non-refundable if cancellation occurs within 48 hours of the scheduled job
For cancellations made with more than 48 hours’ notice, the deposit may be:
•Transferred to a new booking
•Refunded at the company’s discretion
•Customers may reschedule with at least 48 hours’ notice .
•Deposit will be transferred to the new booking date.
6. Damage & Liability
• We take all reasonable care when handling items
• We are not liable for:
• Pre-existing damage
• Items not packed properly
• Fragile items not declared
Damage must be reported immediately on completion.
7. Excluded Items
We do not transport:
• Hazardous materials
• Illegal items
• Perishable goods (unless agreed)
8. Delays
We are not responsible for delays caused by:
• Traffic
• Weather
• Access issues
• Customer delays
9. Heavy Items & Risky Moves
• Additional charges may apply for heavy or difficult items.
• We reserve the right to refuse unsafe lifts.
10. Insurance
• Public liability insurance is held.
• Goods in transit insurance may apply.
• Customers are encouraged to arrange additional insurance if required.
11. Limitation of Liability
To the extent permitted by law, Small & Tall Removals is not liable for indirect or consequential loss.
12. Governing Law
These terms are governed by the laws of Queensland, Australia